Legal
Privacy Policy
Last updated: 14 February 2026 · Effective: 14 February 2026
Introduction
Nocterra ("we", "us", "our") is committed to handling personal data responsibly. This policy explains what information we collect, how we use it, and the rights available to individuals whose data we process. Our operations are based at 238 Thomson Road, #06-12, Novena Square, Singapore 307683.
We process personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). This policy applies to all personal data collected through our website, contact forms, telephone enquiries, and service arrangements.
Data We Collect
Information you provide directly
- Name and contact details (email address, phone number)
- Information provided in booking enquiry messages
- Driving licence details (for self-driven hire)
- Event-related logistics (venue addresses, schedules, preferences)
Information collected automatically
- Browser type, IP address, and pages visited (via analytics cookies, if consented)
- Referring URLs and approximate location data
- Session duration and device type
Legal basis for processing
We collect and use personal data where you have given consent (for example, by submitting a contact form or accepting analytics cookies), where processing is necessary to fulfil a service arrangement, or where we have a legitimate interest in communicating with existing or prospective clients.
How We Use Your Information
- Responding to enquiries and processing bookings
- Coordinating service arrangements (driver briefings, logistics, timing)
- Sending booking confirmations and relevant updates
- Managing corporate account relationships and invoicing
- Improving our website and understanding how it is used (analytics, with consent)
- Complying with legal obligations under Singapore law
We do not use personal data for automated decision-making or profiling. We do not sell personal data to third parties. Where data is shared with service partners (for example, for payment processing or communications infrastructure), we ensure those parties comply with applicable data protection requirements.
Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy, or as required by law.
- Enquiry data (no booking confirmed): up to 6 months
- Booking and service records: up to 5 years (for accounting and legal purposes)
- Corporate account records: duration of relationship plus 3 years
- Analytics data: as defined by the relevant service (typically up to 26 months)
Data Protection Measures
We take reasonable technical and organisational steps to protect personal data from unauthorised access, disclosure, alteration, or destruction. These include:
- HTTPS encryption across all web-based data transmission
- Access controls limiting data visibility to authorised staff only
- Regular review of data handling practices
- Prompt notification of affected individuals in the event of a confirmed data breach, as required under the PDPA
Cookies
Our website uses cookies to function correctly and to understand how visitors use the site. Essential cookies are required for basic operation. Optional cookies (analytics, marketing, preferences) are only placed with your consent. You may manage your cookie preferences at any time via our Cookie Policy page.
Your Rights Under the PDPA
As an individual whose personal data we hold, you have the following rights under Singapore's PDPA:
You may request a copy of the personal data we hold about you.
You may request that inaccurate or incomplete data is corrected.
You may withdraw consent to data processing at any time, subject to applicable legal exceptions.
You may contact the Personal Data Protection Commission (PDPC) at pdpc.gov.sg if you believe your rights have been infringed.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving a verified request.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their respective policies before submitting any personal data.
Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from persons under the age of 18. If you believe a minor has submitted personal data to us, please contact us and we will remove it promptly.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via a notice on our website. Continued use of our services after any update constitutes acceptance of the revised policy.
Contact
For all privacy-related enquiries, access requests, or corrections: